As a member of Hawthorn FC, you are bound by the Member Code of Conduct (as amended from time to time) and you undertake that you will always comply with the Member Code of Conduct.
Hawthorn FC may from time to time vary the terms and conditions of Hawthorn FC membership. Hawthorn FC will communicate any changes to its terms and conditions of membership via the Hawthorn FC website or via email. Members will have no claim against the Hawthorn FC by reason of any change made to the terms and conditions of Hawthorn FC membership.
At this time, the impact (if any) that the coronavirus pandemic may have on the 2022 Toyota AFL Premiership Season is not known. Whilst we all sincerely hope that this year’s challenges will be behind us in 2022, if there is an interruption to the 2022 Toyota AFL Premiership Season then we will again provide all match access members with a range of options to address any material reduction in the match access benefits of your membership.
(a) The membership card, in the form of both a digital or physical card, remains the property of Hawthorn FC. Membership cards may not be sold, exploited for commercial use, or used for promotional purposes or campaigns without the express written permission of Hawthorn FC. If Hawthorn FC is made aware that a member has sold their membership to another individual, Hawthorn FC reserves the right to place an indefinite block on the barcode to prevent any further use.
(b) General admission access to matches is not guaranteed. Access is subject to capacity, and you are encouraged to reserve a seat to guarantee entry, particularly at high demand matches. Members will be required to pay additional fees and charges when reserving a seat. Access may be gained to unreserved seating on a first-come, first served basis subject to availability. Members can upgrade to a reserved seat at the venue for an additional fee subject to availability. Should contact tracing be required by the AFL and Government during the 2022 Toyota AFL Season general admission members will be required to pre-book a reserved seat prior to the match. Should general admission members be able to scan into matches in 2022, they will be required to access their digital membership card via the Hawks App to scan into matches. Physical cards including a barcode will not be sent to general admission members in 2022. However, members will receive a souvenir card.
(c) Hawthorn FC home games are designated at the discretion of the AFL, and any game that is promoted as such is included in a home game membership.
(d) All reserved seat members (Lethal Club, Legends Club, Kennedy Club, Gold, Silver, Tassie Gold, Captain's Club, Hudson Club, Eade Wing, Pritchard Pocket) from 2021 have priority to renew their current membership and reserved seat for the 2022 season until 8 December 2021. After this date, these reserved seats cannot be guaranteed. Members who cancelled their reserved seat membership in 2021 will need to re-apply for their reserved seat.
(e) If Hawthorn FC is unable to meet your request for membership category or seating allocation after a purchase has been made, we will contact you to discuss further options. If a request for a membership category or specific reserved seat cannot be met, Hawthorn FC will honour a refund.
(f) Membership Category Qualifications
(g) Access to MCG member rooms including the Miller Room (Lethal Club, Legends Club) and Lindsay Hassett Room (Lethal Club, Legends Club and Kennedy Club members) on match day will be solely through the presentation of your 2022 digital or physical membership card. If you cannot produce your 2022 physical or digital membership card, you will not be granted admittance. Due to the coronavirus pandemic, Hawthorn FC may be required to limit access to MCG member rooms. Members will be communicated to via email prior to any restrictions being enforced.
(h) The club cannot accept responsibility whatsoever for membership cards that are lost, stolen or destroyed. Lost membership cards should be reported immediately to the Membership department on 1300 042 957. Upon written confirmation that the card has been lost, a replacement membership card will be issued. Cards cannot be replaced on game day; however you can access your digital membership card via our app.
(i) Any member seeking a cancellation and refund must do so by calling the Membership department on 1300 042 957 during office hours. Please note that a refund cannot be guaranteed and is processed at the discretion of Hawthorn FC management. If the membership has been fulfilled, then any member seeking a cancellation and refund will incur a $25 administration fee for a single membership and a $50 administration fee for a family membership to cover third party costs. No refunds will be provided due to change of mind once the season begins.
(j) Due to the COVID-19 pandemic, in the event that social distancing rules or other restrictions are applied:
(k) Members are required to notify the club of any change in circumstances, including the issuing or withdrawal of concession status; member contact details; or any relevant information that could affect their membership of the Hawthorn FC.
(l) Due to COVID-19 related health requirements membership cards for general admission members will now be digital only. However, members will receive a souvenir membership card in the pack. MCG Reserved Seat Holders will receive a barcoded physical card that can be used at home games at the MCG only. UTAS Reserved Seat Holders will also receive a barcoded physical card that can be used at home games at UTAS only. These cards cannot be used for general admission access at other stadiums including replacement or away games.
(m) There have been changes made to Membership fulfilment program for the 2022 season. Members will receive a HawksNest voucher as part of their membership which can be used instore or online (excludes Baby Hawk, Toddler Hawk, VFLW, Box Hill, AFLW, Friends of the Hawks Museum and TAS Student memberships). Please read further information regarding your HawksNest vouchers here.
(n) Seating areas at the MCG and UTAS Stadium are subject to change, these are made upon consultation with the venue. The club will endeavour to advise all members of these changes.
(o) All Hawks Heroes Premium, Baby Hawk and Toddler Hawk members will receive a birthday card within two weeks of their birth dates registered with the club. The birthday card promotion for 2022 members will run from 1 November 2021 to 31 October 2022.
(p) Baby Hawk and Toddler Hawk members will not receive admission into Hawthorn games as part of their membership, therefore a barcode will not be issued.
(q) If a member holds a state issued Companion card, the member is eligible to receive a second membership of the same category as they purchase, at no charge. This membership can then be used by a carer when attending football matches with the member.
(r) Your Hawthorn membership benefits will be available to you from the date of your first membership payment, until 31 October 2022. Membership prices are fixed for the season and will not change based on when you sign up for a membership.
(s) Any member who does not renew their membership will lose their consecutive years of membership with Hawthorn FC. A member may apply to have their consecutive years reinstated when renewing their membership for the following year, however, a $35 lapse fee will be incurred. This is not guaranteed, and the final decision will be made by Hawthorn FC management.
(t) As a 2021 member, you will receive a 10% discount on any full price merchandise purchase. This discount will not apply to sale items or any other offers and promotions.
(u) Hawks members are eligible for a Bring a Friend for Free ticket to ONE MCG home game of their choice. The ticket must be organised before the relevant cut-off date for each game. This can be organised through your MyHawks account, sending an email to email@example.com and calling 13000 HAWKS (42957). Please note that this free ticket provides general admission access ONLY and cannot be upgraded to a reserved seat.