Digital Membership Cards

Download the app on the Apple Store here.

Download the app on Google Play here.

Your MyHawks login details for the Hawks App is the email address listed on your membership account and a unique password.

If you have forgotten your password, you can follow the below steps to reset your password:

1. Visit the MyHawks login page
2. Enter your email address and click next
3. Click forgot password
4. Click 'Yes, Reset Password'
5. An email will be sent to you, click the 'Reset Your Password' link
6. Create your new password (this must be between 6-64 characters long, with at least one number and NO symbols)
7. Sign into your MyHawks account

If you have not received a password reset email this may mean we have the wrong email address linked to your account. Please contact the membership team on (03) 9535 3045 to update your details.

Your digital card will be available via the app 5 days prior to each game. At this time you will be able to save your ticket to your phone wallet for easy access into the match.

Please note members who have upgraded to a reserved seat will be required to use the ticket issued to you by the ticketing agent.

Having issues with the App?

If you have any trouble accessing your digital membership card via the Hawthorn app, you will be able to access your card through a browser on your phone. Please follow the below instructions:

1. Open a web browser on your phone
2. Visit membership.hawthornfc.com.au
3. Sign in with your MyHawks email address and password
4. Select My Events
5. Select the upcoming match.

Please note, your barcode will only become available 72 hours prior to each match.

Your Ticketmaster and Hawthorn Membership logins have been combined to ensure easy and secure access to your tickets. The system will recognise your email and may prompt you to reset your password.

Once you have done so you will be able to use the same username and password for the My Hawks and Ticketmaster.com.au

The unified credential system allows for a single sign-in across Ticketmaster and Hawthorn Membership accounts. This means your account is more secure and you do not have to remember multiple usernames/passwords, allowing you to access your tickets faster.

1. Visit the MyHawks login page
2. Enter your email address and click next
3. Click forgot password
4. Click 'Yes, Reset Password'
5. An email will be sent to you, click the 'Reset Your Password' link
6. Create your new password (this must be between 6-64 characters long, with at least one number and NO symbols)
7. Sign into your MyHawks account

If you have not received a password reset email this may mean we have the wrong email address linked to your account. Please contact the membership team on (03) 9535 3045 to update your details.

1. Open the Hawks App
2. Select Members
3. Select Access my Digital Tickets
4. Select the match you are not attending
5. Select Transfer
6. Select the tickets you want to transfer and click Continue
7. Choose whether you want to transfer your ticket via Email or Text Message
8. Add a new recipient (or if you've transferred to your friend before, select an existing contact).
9. Select Transfer

Please note, due to enhanced technology, tickets cannot be screenshot as the barcodes will not work.

Members will receive a copy of their digital membership card prior to the start of the season.

Members can then add this to their wallet to allow access to games.

If you have not received a copy of your digital membership card please contact the membership team on (03) 9535 3045 or email membership@hawthornfc.com.au to have this sent to you.

The club app supports iOS 17+, representing Apple’s three most recent major iOS versions. This deicsion was made to align strictly with Apple’s recommended support model, which focuses on the current iOS release and a limited number of prior versions. This ensures the platforms remaind secure, performance, compliant with Apple's App Store policy.

If you are unable to access the updated Hawks app, please visit this page for alternative options to access your digital tickets.

If your device is not compatitible with the updated app, please login to this page through your internet browser to access your digital tickets.