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Terms & Conditions

Purchase of membership

Purchase of membership

 

If you are successful in your application for membership, the club will send you a confirmation/acceptance email in the form of a 2018 membership card and/or fulfilment package approx. 21 days after date of receipt, with the exception of memberships purchased prior to 15 November 2017, in which case, membership cards and fulfilment packs will be sent from 15 November 2017.

Hawthorn Football Club will not:

(a) process any form that is incomplete

(b) accept any changes to an application form or membership (except for change of mailing address, change of circumstances, or any other information that could affect your membership - concession card status, etc.)

Hawthorn Football Club reserves the right to not accept any application form in its absolute discretion. The club also reserves the right to suspend or cancel a membership without refund to any member that breaches these terms and conditions or, in the opinion of the club's board of directors, is guilty of conduct unbecoming of a member or prejudicial to the interests of the club. A member will be given at least 7 days' notice of any meeting of the board at which it is proposed that a resolution be passed to cancel their membership and they will have the opportunity to attend such meeting and give orally or in writing any explanation or defence they may think fit.

Membership terms

Membership terms

 

(a) The membership card remains the property of Hawthorn Football Club. Membership cards may not be sold, exploited for commercial use, or used for promotional purposes or campaigns without the express written permission of Hawthorn Football Club.

(b) General admission access to matches is not guaranteed. Access is subject to capacity and you are encouraged to reserve a seat in order to guarantee entry, particularly at high demand matches. Members will be required to pay additional fees and charges when reserving a seat. Access may be gained to unreserved seating on a first-come, first served basis subject to availability and Members can upgrade to a reserved seat at the venue for an additional fee subject to availability.

(c) Hawthorn home games are designated at the discretion of the AFL, and any game that is promoted as such is included in a home game membership ticket.

(d) Priority One ‘First Allocation’ (Legends Club) members from 2017 have priority to renew their current membership and reserved seat for the 2018 season until 31 October, 2017. After this date, reserved seats and Priority One ‘First Allocation’ status cannot be guaranteed.

(e) Priority One (Kennedy Club, Gold, Interstate Gold and Tassie Gold) members from 2017 have priority to renew their current membership and reserved seat (if applicable) for the 2018 season until 31 October, 2017. After this date, reserved seats and Priority One status cannot be guaranteed.

(f) All reserved seat holders from 2017 with the exception of Priority One and Priority One ‘First Allocation members (Silver, Bronze, Captain's, Hudson Club, Eade Wing and Pritchard Pocket) have priority to renew their current seat for the 2018 season until 6 December, 2017. After this date, reserved seats cannot be guaranteed.

(g) If Hawthorn Football Club is unable to meet your request for membership category or seating allocation after a purchase has been made, we will contact you to discuss further options. Payment of membership must be made at time of receipt of application form by Hawthorn Football Club. If request of membership category cannot be met, Hawthorn Football Club will honour a refund.

(h) Category definitions:

Concession: To qualify for a concession membership, you must be the holder of one of the following forms of identification and must produce identification at point of entry into an AFL venue while using your membership to gain entry: Pension Card - Aged, Single Parent or Disability, Veteran Affair Card, Full-time Student Card

Baby: Under the age of 3 as at 1 January 2018

Youth: Under the age of 18 but over the age of 15 as at 1 January 2018 (Must hold a student card)

Junior: Under the age of 15 as at 1 January 2018

Family: Two adults and up to four juniors, under the age of 15 as at 1 January 2018

(i) Access to MCG member rooms including the Miller Room (Legends Club), Lindsay Hassett Room, Medallist Bar and Betty Cuthbert Lounge (Legends and Kennedy Club members) on match day will be solely through the presentation of your 2018 membership card. If you cannot produce your 2018 membership card, you will not be granted admittance.

Ponsford Stand Flexi members will have access to the Dean Jones Bar on level 2 of the Ponsford Stand for MCG home games but only in the instance of the member having a seat allocated through Ticketek in the Ponsford Stand Flexi allocation for that match. Ponsford Stand Flexi membership cards will not provide access to level 2 of the Ponsford Stand or the Dean Jones Bar.

(j) All 2018 Cheersquad members must also be members of the Hawthorn Football Club in 2018.

(k) The club cannot accept responsibility whatsoever for membership cards that are lost, stolen or destroyed. Lost membership cards should be reported immediately to the Membership department on 1300 042 957. Upon written confirmation that the card has been lost, a replacement membership card will be issued. Cards cannot be replaced on game day.

(l) Any person seeking a refund must do so in writing, addressed to the Membership Operations Manager. By doing so, the member's request will be taken in to consideration, however they are not guaranteed a refund. Members will need to return their core membership pack and membership card to the club before a refund is processed. Core packages must be returned in full to the club in the same condition that these were sent in order to have your refund considered. Members who utilise their membership for match-day entry will be refused a refund.

(m) Members are required to notify the club of any change in circumstance, including the issuing or withdrawal of concession status; member contact details; or any relevant information that could affect their membership of the Hawthorn Football Club.

(n) All membership fulfilment; including members-only loyalty scarf and loyalty cap, is strictly limited. There will be no re-ordering should all stock be depleted.

(o) Seating areas at the MCG and UTAS Stadium are subject to change, these are made upon consultation with the venue. The club will endeavour to advise all members of these changes.

(p) Bay M3 at the MCG (Silver 'Family' allocation) is an alcohol-free section of the MCG.

(q) All Junior Rioli and Baby Hawk members will receive a birthday card within two weeks of their birthdates registered with the club. The birthday card promotion for 2018 members will run from 1 January 2018 to 31 December 2018.

(r) Baby Hawk members will not receive admission into Hawthorn games as part of their membership, therefore a barcode will not be issued.

(s) The 2018 members-only loyalty scarf and loyalty cap given to all members every season is based on the members' consecutive years of financial memberships. Members can query their years of membership by contacting the Membership department on 1300 042 957, however the final decision is at the discrepancy of the Membership Operations Manager. If consecutive years are updated by the membership department a replacement scarf may not be issued until the following season. It is a requirement that should your years lapse and this is corrected by the Membership Operations Manager, the membership will be put onto Hawks Direct to ensure these years do no lapse in future.

(t) If a member has special needs, and holds a state issued Companion card, the member is eligible to receive a second membership, of the same category as they purchase, at no charge. This membership can then be used by a carer when attending football matches with the member.

(u) When attending AFL/VFL matches, functions or events supported by the AFL or AFL Club/s, members of the Hawthorn Football Club must abide by policies set-out by venues in relation to attitude and behaviour. Any incident reports received by officials will be dealt with in an appropriate manner, and Hawthorn Football Club reserves the right to immediately cancel a membership at its own discretion based on violations incurred by members.

Member Choice

Member Choice

 

In 2018, Members can choose between a loyalty scarf or loyalty cap!

  • Only one (1) selection is allowed per member
  • Your selection is final and cannot be changed
  • If you do not make a selection within 24 hours of renewal, you will be issued a member loyalty scarf by default.
  • Members rolling over on HawksDirect for 2018 are required to make their selection by 25 October, 2017 otherwise you will be issued a member loyalty scarf by default.
  • Members can purchase the alternative item at an additional $20
  • Members cannot purchase the same item that was included in their membership pack.
  • Items will be available until stock is depleted. Stock will not be re-ordered once sold out.
  • If a loyalty cap is lost and needs to be replaced this will be at the discretion of the Membership Operations and Servicing Manager. It will only be replaced by another loyalty cap and not the scarf.
  • If a loyalty scarf is lost and needs to be replaced this will be at the discretion of the Membership Operations and Servicing Manager. It will only be replaced by another loyalty scarf and not the cap.
  • Baby Hawk members cannot select a member choice item. Baby Hawk members will receive a baby scarf as part of their fulfilment pack.
  • Legends Club members are ineligible are unable to make a selection as they automatically receive both items. 
  • Members with a discounted membership (TAS Upgrades or AFL Membership upgrades) are ineligible to select a member choice item.
  • Members with a complimentary membership are ineligible to select a member choice item.
  • AFL members who nominate Hawthorn as their club of support must contact Hawthorn Football Club at the time of their renewal to select a member choice item.

MCG & UTAS Stadium reserved seating

MCG & UTAS Stadium reserved seating

 

Due to the difficulty in accurately classifying any seat at the MCG as "undercover", even though there is a roof overhead in some sections of the ground, patrons cannot be guaranteed protection from the elements.

Stand

 

Drip Line

 

Last Row

MCC Members Reserved
-Level 1 (M)
-Level 2 (N)
-Level 3 (P)
-Level 4 (Q)

 

Y
H
All undercover (wind dependent)
All undercover (wind dependent)

 

NN
M
F
MM

Olympic Stand
-Level 1 (M)
-Level 2 (N)
-Level 3 (P)
-Level 4 (Q)

 

Y
H
N/A (corporate boxes)
All undercover (wind dependent)

 

NN
M
N/A
MM

Ponsford Stand
-Level 1 (M)
-Level 2 (N)
-Level 3 (P)
-Level 4 (Q)

 

Y
H
N/A (corporate boxes)
All undercover (wind dependent

 

NN
Q
N/A
MM

Great Southern Stand
-Level 1 (M)
-Level 2 (N)
-Level 3 (P)
-Level 4 (Q)

 

Y
B
No cover
All undercover (wind dependent

 

LL
J
F
DD

 

As a guide for UTAS Stadium undercover seating, please refer the following table which outlines where the drip line occurs for each stand.

Stand

 

Drip Line

 

Last Row

Carlton Draught Stand

 

K

 

U

RACT Stand
-Upper
-Lower (Sections 1-4)
-Lower (Sections 5-13)

 

EE
No cover
N

 

HH
E
S/T

Eastern Terrace

 

All undercover

 

K

Southern Terrace

 

F

 

Q

Northern Terrace

 

F

 

Q

Interstate Ticketing

The following applies to Hawthorn Football Club members who reside interstate:
 
1. Members (excluding 3-game, TAS 5-game, Vic Regional, GA Junior Hawk, Hawks Insider, International DIgital and Baby
Hawk membership types) have the opportunity to obtain one (1) complimentary ticket including a reserved seat per member,
per season for a game played in their state (ACT members have access to games played in NSW). Interstate Gold members
receive one (1) guaranteed ticket per member per season.
 
2. Hawthorn Football Club is allocated a limited number of tickets to each interstate venue. More often than not, it is expected that
the request for tickets will exceed this allocation. Should this be the case, a ballot process will be implemented and booking
forms will be drawn randomly. Those members who are not successful will be contacted. Ticket(s) will be emailed prior
to the match.
 
3. Should a ballot system be required, the following priority system will be implemented - 1. Interstate Gold; 2. All other 2018
members (except 3-game, TAS 5-game, Vic Regional, GA Junior Hawk, Hawks Insider, International DIgital and Baby Hawk
membership types). Group bookings will not be split during the ballot process.
 
4. Seats will be allocated by Hawthorn Football Club. Any requests for seating will be considered but cannot be guaranteed.
 
5. Only one booking form per group request will be accepted and entered into the ballot.
 
6. To enter the ballot, members must follow the instructions set-out in their booking application form. All booking forms must be
received by Hawthorn Football Club by the nominated cut-off date that appears on the booking form.
 
7. Some states may see two matches played, depending on the fixture. However, members will only be able to apply for one (1)
of these matches, except if the club’s allocation of tickets has not been exhausted immediately following the set cut-off date. Hawthorn Football Club may make a special release of tickets in their allocation for other members to purchase.
 
8. Should more than one match be played in a state during the season, Interstate Gold members must select one match on their
booking form.
 
9. Booking forms will not be approved if a member is in arrears with payment for their 2018 membership.
 
10. Depending on ticket availability, guest ticket purchases may be allowed. Members must indicate on their booking form their
intention to purchase guest tickets. Members will be contacted by email approximately six weeks prior to the game if they are
successful or not. Limit of 1 guest ticket per member.
 
11. Should a junior member require an adult to accompany them to the game, an adult guest ticket can be purchased. Bookings
must be made through the Membership department on 1300 042 957. If a ballot is required, the junior member is not guaranteed a ticket. The club will not be held responsible if a junior member receives a single allocation without the club being notified of this request.
 
12. Tickets are not transferrable and cannot be sold.
 
13. Interstate Gold members who wish to sit with non- Interstate Gold members must be aware that these members are not guaranteed a ticket. Should a non- Interstate Gold member be unsuccessful in a ballot, the Interstate Gold member will still be
allocated a ticket.
 
14. All members will be notified by email approximately two weeks prior to the match with information on ballot results.
 
15. In 2018, all Interstate tickets will be e-Ticketed. You must supply an email address at the time of your booking. Instructions on
how to download your ticket for the match will be emailed to the group organiser approximately 2 weeks before the match.

Etihad Stadium home seating

Etihad Stadium home seating

 

At the direction of the AFL, should the club be required to play a home game at Etihad Stadium, the following terms will apply:

(a) Members with general admission entry entitlements will be subject to the same clauses as section (b) of Membership Terms.

(b) All members will receive communication from the club in regards to a home game at Etihad. All MCG reserved seat holders will be communicated to via SMS and/or email on how they can obtain a reserved seat in a specific Hawthorn allocation. The time of this communication will be determined once the fixture is released.

2018 AFL Finals Series

2018 AFL Finals Series

 

All members are given the opportunity to purchase a ticket during the first three weeks of the finals series (Week 1 - Qualifying & Elimination Finals, Week 2 - Semi Finals & Week 3 - Preliminary Finals) should Hawthorn compete.

Finals matches are administered by the AFL with the core advantage to Hawthorn Football Club members being a priority access period for the opportunity to purchase ticket/s to the game before the general public. This priority access period is also extended to the members of the other competing club.

Neither the club nor its members have the same rights as they receive for Home and Away games - 2018 reserved seat members will be unable to retain their current reserved seat for the finals series.

Grand Final member ticketing

Grand Final member ticketing

 

Hawthorn Football Club will communicate information relating to the Grand Final to members once arrangements are finalised should we be participating in finals. This will include information regarding accessing a Grand Final ticket. This information will be communicated via direct mail and on hawthornfc.com.au. It is the responsibility of the member to ensure that their contact information is correct and that they have familiarised themselves with this information.

Those members with Priority/Guaranteed Access as listed below will be required to follow the appropriate procedures as communicated by the club in order to secure their ticket. Members who do not follow the procedure as outlined by the club will forfeit their right to access a ticket.

Grand Final tickets for participating clubs are limited and allocation is determined by a priority listing. The order of priority for those members who hold a home game or home-and-away game membership is as follows:

Priority One (first allocation): Legends Club

Priority One (second allocation): Home-game & home and away-game Kennedy Club, Interstate Gold, Tassie Gold & Gold reserved seat members

Priority Two: Home-game & home and away-game Silver and Bronze reserved seat members, Interstate Silver and MCC Hawk members

Priority One members are guaranteed a Grand Final ticket when Hawthorn Football Club participates, provided they register for a ticket during the allocated time as per ticketing instructions. While Priority One members are guaranteed a Grand Final ticket according to procedure, they are not guaranteed a Premium seat allocation for the Grand Final, regardless of seat allocation throughout the Home & Away season.

The following memberships are entitled to apply for a guaranteed Grand final ticket should Hawthorn compete:

  • Legends Club
  • Kennedy Club
  • Gold
  • Tassie Gold
  • Interstate Gold

Priority Two members are also required to register for a Grand Final ticket when Hawthorn Football Club participates, however they will enter a ballot to determine if they are successful in obtaining a ticket. Members will be required to register in their allocated time, which will be communicated at a later date.

To be eligible for a Grand Final ticket, you must join as a member prior to 31 July, 2018.

All other members are not eligible to purchase a Grand Final ticket through the Hawthorn Football Club Grand Final Registration.

HawksDirect payment plans

HawksDirect payment plans

 

2018 HawksDirect payment plans

By purchasing a membership on the HawksDirect payment plan indicates you have read and agree to the terms and conditions of the HawksDirect payment plan agreement on membership.hawthornfc.com.au. You are also approving the Hawthorn HawksDirect payment to roll-over for future seasons unless you opt out. To opt out, members will need to notify Hawthorn Football Club through our opt-out process once all payments have been finalised. Call 1 3000 HAWKS (42957) or email membership@hawthornfc.com.au for opt-out information.

Hawks Direct opt out forms are not accepted over the phone. An opt out form must be completed and returned the Hawthorn Football Club to discontinue the automatic roll over.

Should a member be required to change categories of membership, the most appropriate membership according to the individual membership will be selected by management. The selected membership will be applied to the member's HawksDirect membership. Members can be required to change membership categories for the following reasons:

  • A membership line is discontinued
  • The member is too old for that category according to AFL regulations
  • Membership terms and conditions have changed
  • Reserved seating allocations have changed
  • Continuously declining payments

Appropriate communication will be sent to members affected by a changed category of membership. Members will have an option to opt-out of this membership category or select a new membership category on their own behalf.

Prior to HawksDirect memberships rolling-over to the new season, any outstanding amounts will be manually deducted from your nominated credit card. Outstanding amounts must be cleared for current memberships to be made financial. Members with declining credit cards will be contacted.

 

HawksDirect - Monthly

Payments will be deducted in 10 equal instalments on the 1st business day of each month (should the 1st fall on a weekend or public holiday, payment will be taken on the following work day), beginning on 1 November 2017 via a nominated VISA or MasterCard (only).

1. By signing with the HawksDirect payment plan, you authorize the Hawthorn Football Club to arrange a transfer of funds from your nominated credit card in an amount applicable to your membership type and at intervals as advised in point 3.

All members on the HawksDirect payment plan are automatically included into an Auto Renewal Agreement, facilitating automatic rollover of your memberships from year to year.

2. Members will be given (at least 21-28 days notice) in writing of changes in the new amount of their next season's membership and to the terms of the HawksDirect payment plan agreement. If you do not wish for your Membership to roll over into the following season, you will be required to opt out in writing.

Members can only opt out of the HawksDirect payment plan at the conclusion of their last instalment and the first instalment for the following season by notifying the club either in writing or via email to membership@hawthornfc.com.au. All outstanding payments must be complete at time of opting out.

3. The first instalment will be withdrawn on 1 November 2017 with further payments on the 1st of each following month. If any payment fails to transfer between institutions on the 1st, further attempts will be made to attempt to clear the fund transfer. 

4. Members applying for the HawksDirect payment plan for the first time, prior to the first scheduled payment on 1 November 2017, will have their first payment taken out upon receipt of application on the spot and then continue to have payments deducted as per the payment plan schedule. All members applying for HawksDirect after 1 November 2017 will have the total number of lapsed payments deducted upon receipt of application and then subsequent payments at each specified date.

5. If your debit is returned or dishonoured by your financial institution, a letter will be sent requesting immediate payment. Any fees levied to you by your financial institution will be payable to you.

6. Hawthorn Football Club may suspend or cancel your membership if your drawing is dishonoured:

a) On two consecutive occasions, or
b) On the August 2018 monthly payment (due to AFL membership cut-off deadlines and AFL Finals Series privileges)

We will notify you by letter if we suspend or cancel your HawksDirect payment plan arrangement.

7. It is your responsibility to ensure that: (a) the account details you have provided are correct and include notification should the expiry date change within the 10 month program (b) you have sufficient clear funds available in the nominated account, on the scheduled drawing date. 

8. If your membership is suspended or cancelled you will not be able to gain access to games, including finals, at the MCG, in Tasmania or Etihad Stadium.

9. If you believe a withdrawal has been initiated incorrectly, please contact Hawthorn Football Club Membership department on 1 3000 HAWKS (42957). You will receive a full refund of the withdrawal amount if we cannot substantiate the reason for the drawing.

 

HawksDirect - Annual lump sum

Payments will be deducted in one lump sum via a nominated VISA or MasterCard (only).

1. By signing with the HawksDirect annual payment plan, you authorize Hawthorn Football Club to arrange a transfer of funds from your nominated credit card in an amount applicable to your membership type as advised in point 3.

All members on the HawksDirect payment plan are automatically included into an Auto Renewal Agreement, facilitating automatic rollover of your memberships from year to year.

2. Members will be given 21-28 days notice in writing of changes in the new amount of their next season's membership and to the terms of the HawksDirect payment plan agreement. If you do not wish for your Membership to roll over into the following season, you will be required to opt out in writing.

Members can only opt out of the HawksDirect payment plan at the conclusion of their last instalment and the first instalment for the following season by notifying the club either in writing or via email to membership@hawthornfc.com.au. All outstanding payments must be complete at time of opting out.

3. The transfer of funds will be withdrawn on 1 November 2017. If any payment fails to transfer between institutions on this date, further attempts will be made to attempt to clear the fund transfer.

4. Members applying for the HawksDirect payment plan for the first time, prior to the scheduled payment on 1 November 2017, will have their payment taken out upon receipt of application. All members applying for the HawksDirect lump sum after 1 November 2017 will have their total payment deducted upon receipt of application.

5. If your debit is returned or dishonoured by your financial institution, a letter will be sent requesting immediate payment. Any fees levied to you by your financial institution will be payable to you.

6. Hawthorn Football Club may suspend or cancel your membership if your drawing is dishonoured by your financial institution. We will notify you by letter if we suspend or cancel your HawksDirect payment plan arrangement.

7. It is your responsibility to ensure that: (a) the account details you have provided are correct and include notification should the expiry date change (b) you have sufficient clear funds available in the nominated account, on the scheduled drawing date.

8. If your membership is suspended or cancelled you will not be able to gain access to games, including finals, at the MCG, UTAS Stadium or Etihad Stadium.

9. If you believe that a withdrawal has been initiated incorrectly, please contact Hawthorn Football Club Membership department on 1 3000 HAWKS (42957). You will receive a full refund of the withdrawal amount if we cannot substantiate the reason for the drawing.

Membership promotions

Membership Promotions

 

Hawthorn Football Club has the ability to introduce new promotions and offers to members. Any member who has purchased prior to these offers will not be able to request a refund for membership or have the promotion apply to their membership.

Seat return

Seat Return

 

Hawthorn’s seat return program allows reserved seat holders who are unable to attend home games to return their reserved seat for resale. If your seat is successfully resold to another patron you will be awarded a credit towards your 2019 Membership.

1.    To return your seat you must login online to your MyHawks account with your Member ID and Password. Members can also return their seat by calling 1300 042 957. Seat return instructions can be found here

3.    Once your seat has been returned, it cannot be retrieved to use for this match and your membership card will be deactivated for this game.

4.    A credit towards your 2019 membership will only be awarded if your reserved seat is successfully resold through Ticketek. There is no guarantee that a seat returned for resale will be sold.

5.    If a credit is awarded to you it can only be used on the following season’s membership and it is non-transferable.

6.    Return credits are non-refundable and cannot be redeemed for cash.

7.    You will be notified via email if your seat has successfully been resold.

8.    If your 2018 membership is complimentary or discounted, you are ineligible for a credit award.

9.    Below is a full list of credits will be released when the 2018 fixture is announced in October.

10.   Hawthorn Football Club's decision on issurance or seat return credits are final and cannot be contested.