HawksDirect is the Club’s membership payment plan option allowing you to pay for your membership in one lump sum instalment or in monthly instalments over 10 months (November - August).
HawksDirect means you never need to remember to renew your membership again and your membership will automatically roll over for you each year.
If you are a reserved seat holder you never need to worry about having to renew your membership by a cut-off date and if you hold a guaranteed Grand Final ticket membership, HawksDirect means you won’t ever lose this privilege.
I’m on HawksDirect. When do I renew my membership?
HawksDirect memberships automatically roll over on November 1 each year – unless this date falls on a weekend. The membership payments will then be processed on the next business day. Members who elect to have their instalments processed monthly will have the fee deducted on the 1st of each month until August 1.
I used to only have one instalment come out per month. Why are there two transactions on my bank statement now?
Please review each membership card that you have received. Were you previously a Family membership and one child is now too old to be on the family? Please contact us with any concerns you may have regarding these payments.
My credit card has expired, or I want to change the credit card that I use to pay my membership. What do I do?
Members can log in to their MyHawks account on the membership website and select Update My Details. This will enable you to make the required changes. If you pay for more than one membership you will need to log in to each member’s MyHawks account to update the details. Alternatively, please contact us and one of our membership consultants will be able to update the card details over the phone.
What do I do if I can’t afford to pay for my membership this month?
Please contact us as soon as you can to advise and to set up a new payment date for that month.
How do I cancel my HawksDirect payments?
Members are sent a HawksDirect opt-out form each September giving them the opportunity to cancel their existing HawksDirect arrangement. We will then send you an invoice for the renewal of your membership. If you wish to opt-out of HawksDirect mid-season and are paying in monthly instalments, you can do this by paying the membership outright and requesting an opt-out form to be sent to you. This needs to be filled in and returned to us.
For more frequently asked questions on HawksDirect, click here.