What is my Membership Number and where do I find it?
Your Membership Number or Account ID is an 8-digit number that starts with either 1 or 2. This is your Hawthorn membership reference and relates to your database record with the Club. This number is found on your membership card and on all correspondence sent to you from the Club.
What are the best contact details for the Membership department?
The Membership department is open Monday – Friday 9am-5pm. We can be contacted on firstname.lastname@example.org or 1 3000 HAWKS (42957).
How is my Membership Number different to my barcode number?
Your barcode number is on the back of your membership card and is used at all times when you are buying tickets from or contacting Ticketek or Ticketmaster. When contacting the Club you will be asked to provide your Membership Number or Account ID to help us verify your information.
How do I create a MyHawks account and why do I need one?
All members and supporters on the Club’s database already have a MyHawks account. This is created when your details are uploaded onto our database. Your MyHawks account is accessed using your Membership Number and password or your email address and password. Only email addresses that are on our Club database are recognised. It is important to keep your details up to date with us at all times to ensure you can access your account. If you do not know your login details, please contact us. When you login to your MyHawks account you can renew or change your membership, update your payment details for your HawksDirect payments, change your contact details and participate in Club promotions such as Bring a Friend for FREE campaigns.
Why do I receive emails from you but my partner doesn’t? We have the same email address.
Our database does not allow one email address to be added to multiple membership accounts. All members are requested to have an individual email address registered on their database record. If a member does not have their own email address we can link them with another member that does but that member will not receive personal emails from us and will not be able to login to their My Hawks account using the email address. Please contact us to link one member with another.
I’m a Hawks Supporter but not a member. I don’t know if I want to be a member. Where can I find membership information?
All membership package information can be found on membership.hawthornfc.com.au. There is a very helpful Help Me Choose option that will ask you a series of questions to help identify the right package for you. Alternatively, please contact us and our friendly membership team will help you to select the most appropriate membership package for you.
When will I receive Hawk Talk?
Hawk Talk is sent out annually. A yearbook will be sent to you in November. Hawk Talk is sent out as one per household. If you require additional copies, please contact us.
I bought a membership online for a family member and friend but it has come in my name. How has this happened and how can I change it?
It looks like you logged into your own MyHawks account and bought a membership instead of creating a new account for the child. Please contact us and we will fix this up for you. A new account will be created for your family member or friend and a new membership card sent out in their name.
I have a membership and I require a companion to be with me at all times. Do you have Companion memberships available?
The Hawthorn Football Club and the AFL are National affiliates with the Companion Card program and we are committed to providing your companion with a Complimentary membership to enable them to accompany you to games. The membership is in the name of “Companion of (you)”. Please contact us to apply for a Companion membership. Please have the details of the Companion Card handy when you contact us.
I want to buy a membership for a friend. What information do you need from me?
The mandatory fields on our database are name, address, date of birth, email address and mobile telephone number. All of these need to be provided to be able to buy a membership over the phone, online, on match days or at the Club. If the membership is a surprise or gift, the contact details can be those of the person buying the membership (as we send a confirmation email) and after the gift has been given, ask the member to contact us to update the details to their own.