Over the phone or online membership can be paid via VISA or MasterCard. At the Club and on match days, we accept these plus cash, cheque or EFTPOS. Membership application forms are posted to all members (except those on HawksDirect) or can be downloaded via the website and these can be returned to us with credit card details filled out or a cheque attached. We do not recommend sending cash through the mail for payment of your membership.
HawksDirect is the Club’s membership payment plan option allowing you to pay for your membership in one lump sum instalment or in monthly instalments over 10 months (November - August). HawksDirect means you never need to remember to renew your membership again and your membership will automatically roll over for you each year. If you are a reserved seat holder, you never need to worry about having to renew your membership by a cut-off date and if you hold a guaranteed Grand Final ticket membership, HawksDirect means you won’t ever lose this privilege.
Members on the payment plan will be sent a friendly reminder a few weeks prior to inform them that funds will be debited on the rollover date (2nd November 2020).
HawksDirect memberships automatically roll over on November 1 each year – unless this date falls on a weekend. The membership payments will then be processed on the next business day. Members who elect to have their instalments processed monthly will have the fee deducted on the 1st of each month until August.
Please review each membership card that you have received. Were you previously a Family membership and one child is now too old to be on the family? Please contact us on 13000 HAWKS (42957) with any concerns you may have regarding these payments.
Members can log in to their MyHawks account on the membership website and select Update My Details. This will enable you to make the required changes. If you pay for more than one membership, you will need to log in to each member’s MyHawks account to update the details. Alternatively, please contact us and one of our membership consultants will be able to update the card details over the phone.
Please contact us as soon as you can to advise and to set up a new payment date for that month.
Members are sent a HawksDirect opt-out form each September giving them the opportunity to cancel their existing HawksDirect arrangement. We will then send you an invoice for the renewal of your membership. If you wish to opt-out of HawksDirect mid-season and are paying in monthly instalments, you can do this by paying the membership outright and requesting an opt-out form to be sent to you. This needs to be filled in and returned to us.
The club will notify you if your monthly payment is not successful. If your payment does reach 3 payments behind, your barcode will be invalid for any game access until the membership is paid. In the month of August, payments must be up to date to use your membership card. Any blocked barcodes will not be valid finals ticketing.